This Privacy Policy applies to all services provided by q99 (q99-baji.com). We take your privacy seriously and will never sell your data.
Introduction & Scope of This Policy
Q99 (referred to as "we", "q99", or "the Platform") is an international online betting and gaming platform operating under a Curaçao eGaming license. This Privacy Policy describes how we collect, store, use, and protect the personal information of our members and users.
This policy was written with Bangladesh users specifically in mind. We believe a privacy policy is only useful if people can actually understand it — so we've used plain language instead of legal jargon.
In short: Your data belongs to you. We use it solely to operate the platform, ensure security, and improve your experience. We never sell it to advertisers or any third parties.
Who does this policy apply to?
- All registered members of q99
- Anyone who visits the q99 website or mobile app
- Anyone who contacts or interacts with q99 in any way
- Users who receive promotional materials from q99
What types of data we collect
Q99 only collects information that is necessary to operate the service. We do not request excessive or unnecessary data.
What you need to provide at registration
- Full name (as per national ID)
- Date of birth (for age verification)
- Email address
- Mobile number
- Current residential address
- Preferred currency & language
What Is Required During KYC Verification
- Government-Issued ID (NID, Passport, or Driving License)
- Proof of address (utility bill or bank statement)
- Proof of Payment Method Ownership
Automatically Collected Information
- IP Address & Approximate Geographic Location
- Browser type and version
- Device information (operating system, screen size)
- Time spent on the platform, session duration
- Betting activity and transaction history
- Game History & Preferences
Automatic data collection is standard practice for any modern website — it's necessary for platform security and performance. We do not use this data for advertising profiling.
Why and How Your Data Is Used
Your information is used for the purposes listed below. Each purpose has a clear and specific reason behind it.
We only send direct marketing emails or SMS if you gave your consent at the time of registration. You can withdraw that consent at any time from your account settings.
Data sharing & third parties
Q99 never sells your personal data. However, limited information must be shared with certain third parties to operate the platform. In each case, the reason and restrictions are clearly defined.
| Type of Third Party | What Information Is Shared | Why it's needed |
|---|---|---|
| Payment Providers (bKash, Nagad) | Name, mobile number, transaction amount | To process payments |
| Game Provider | Session tokens & game balance | To launch games and record results |
| KYC verification services | Identity Document Details | To Verify Your Identity and Confirm Your Age |
| Cloud & hosting services | Encrypted account data | Server Management & Backup |
| Analytics Services | Anonymous usage statistics | To improve platform performance |
| Regulatory Authority | Legally required information | In Compliance with License Terms & Legal Requirements |
All third parties we work with are bound by data processing agreements. They may only use your information for specified purposes and are not permitted to share it with anyone else.
For legal claims
When required by a court order, investigation, or legal process, we are obligated to share relevant information with the appropriate authorities. Where legally permitted, we will endeavour to notify you in advance.
Technical Measures for Data Protection
Q99 uses industry-standard technology to protect your data. This isn't just a claim — investment has been made at every level to ensure your security.
Our Responsibilities in the Event of a Data Breach
In the event of a data security breach that puts your information at risk, q99 will notify the relevant authorities and affected members within the legally required timeframe. This is a legal obligation we take seriously.
Cookies & tracking technologies
The Q99 website and app use cookies and similar technologies. Cookies are small text files stored on your device that retain information about your visit.
When you first visit q99, you'll be asked to consent to cookies. You have full control over all cookies except those that are strictly essential.
Your Data Rights
You have specific rights over your personal data, and q99 respects those rights. Below is a full list of your rights and how to exercise them.
| Right | Description | How to Exercise Your Rights |
|---|---|---|
| Right to Know | Request to view the information we hold about you | Email our support team |
| Right to Rectification | Request to Correct Inaccurate or Outdated Information | Account settings or support |
| Right to Erasure | Request deletion of specific data (subject to legal limitations) | Email our support team |
| Right to restrict processing | Request to restrict processing of your data for specific purposes | Email our support team |
| Right to Data Portability | Request a copy of your data in a standard, portable format | Email our support team |
| Right to Object | Objection to the use of your data for marketing or profiling | Immediately via account settings |
Upon receiving a rights request, q99 will respond within 30 days. In complex cases, an additional 30 days may be required — you will be notified if this applies.
Some rights have limitations — for example, certain data must be retained for a set period due to legal obligations. That said, we always review your requests and do our best to assist you.
Data Retention Period
We don't hold your data longer than necessary. Each category of information has a defined retention period.
Once the retention period expires, data is securely deleted or anonymized. No personally identifiable information is retained beyond that point.
Policy Changes & Contact
Q99 may update this Privacy Policy at any time. When changes are made, the last updated date will be revised, and members will be notified by email for any significant updates.
Data Protection Contact
For any questions, requests, or complaints regarding your data:
- Email: support@q99-baji.com (Subject: Privacy Request)
- Live chat: directly through the platform's chat section
- Response time: initial reply within 24 hours, full resolution within 30 days
Your privacy matters to us. If you have any concerns, feel free to ask — we're happy to help. We always strive to be fully transparent.
Our commitment to data protection
Four core principles guide how we protect your privacy
How Q99 protects your privacy
Concrete Steps We Take Every Day
What Data Is Collected and How It Is Used
Data categories & purposes at a glance
Frequently Asked Questions
Answers to the most frequently asked questions about downloading the mobile app and viewing promotional offers.
Your data is safe — enjoy the experience
Q99 is committed to protecting your privacy. Join a secure platform and enjoy the best betting experience in Bangladesh.